About the Role
We are seeking a motivated Junior Call Centre Assistant to join our dynamic marketing team. This entry-level position is ideal for someone looking to develop their communication skills and gain hands-on experience in a fast-paced call centre environment supporting marketing campaigns.
Key Responsibilities
- Assist with handling inbound and outbound calls to customers and prospects.
- Support the team in delivering clear information about marketing services and promotional offers.
- Help manage customer enquiries, feedback, and requests efficiently and courteously.
- Update and maintain accurate customer records and call logs within the CRM system.
- Collaborate with colleagues to ensure smooth daily operations of the call centre.
- Participate in training sessions to improve product knowledge and customer service skills.
- Support administrative tasks related to call centre activities as required.
Skills and Qualifications
- Good communication and interpersonal skills.
- Friendly and approachable telephone manner.
- Organised with an ability to manage multiple tasks.
- Basic computer skills and familiarity with CRM systems is a plus.
- Ability to work well within a team and follow instructions.
- Previous customer service or call centre experience is advantageous but not essential.
- Eager to learn and develop professionally.
What We Offer
- Full training and ongoing support to help you succeed.
- A positive and inclusive work environment.
- Opportunities to build a career within marketing and customer service.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- England, LS13 4NT (required)
Work Location: In person