Role Overview
As a Junior Call Centre Brand Agent, you will be the voice of some of the most exciting brands, speaking directly with customers over the phone to promote products, share brand messages, and answer queries. You’ll receive full training to ensure you can communicate confidently, meet targets, and deliver an exceptional customer experience every time.
Key Responsibilities
- Make outbound and/or receive inbound calls to promote client products and services
- Represent brands professionally and communicate key messages effectively
- Engage customers, answer questions, and provide product or service information
- Achieve individual and team targets for sales, leads, or engagement
- Record customer details, feedback, and outcomes accurately in the system
- Follow call scripts and brand guidelines to ensure a consistent message
- Work collaboratively with the wider marketing team to improve campaign success
What We’re Looking For
- Strong communication skills with a friendly and confident phone manner
- Ability to build rapport quickly with a variety of customers
- Positive attitude, resilience, and willingness to learn
- Organised and able to manage call schedules effectively
- No prior call centre experience required – training provided
What We Offer
- Comprehensive training in call handling and brand representation
- Supportive and team-focused work environment
- Career growth opportunities within the marketing and brand promotion sector
- The chance to work with leading brands and exciting campaigns
Ready to be the voice of major brands and start your career in marketing? Apply now to join our call centre team.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 24/08/2025
Expected start date: 25/08/2025