Role Overview
As a Junior Call Centre Advisor, you will be the first point of contact for customers, handling inbound and outbound calls related to marketing campaigns, promotions, and enquiries. This role offers a great opportunity for someone looking to start a career in customer service and marketing.
Key Responsibilities
- Handle inbound and outbound calls in a professional and friendly manner
- Provide information about marketing campaigns, products, and services
- Record and update customer information in the CRM system
- Assist in resolving basic customer queries or escalate when necessary
- Support marketing initiatives through telephone communication
- Maintain a high level of customer satisfaction and professionalism
Skills and Qualifications
- Excellent verbal communication skills
- Friendly, confident, and customer-focused approach
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced call centre environment
- Previous call centre or customer service experience is beneficial but not essential
What We Offer
- Full training and ongoing support
- Opportunities to grow within marketing and customer service roles
- Supportive and team-oriented working environment
Ready to start your career as a Call Centre Advisor in a marketing company?
Apply today and join our motivated and growing team.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 17/08/2025
Expected start date: 18/08/2025