Role Overview:
The Junior Call Centre Coordinator will assist in the day-to-day operations of our call centre team. You will play a vital role in supporting call centre agents, ensuring smooth communication, maintaining data accuracy, and helping deliver exceptional customer experiences.
Key Responsibilities:
- Assist in coordinating call centre operations and agent schedules
- Monitor performance metrics and help ensure KPIs are being met
- Support call centre agents with enquiries and system navigation
- Handle escalated customer queries when needed in a calm, professional manner
- Maintain accurate records of customer interactions and outcomes
- Collaborate with marketing teams to ensure brand consistency across campaigns
- Provide reports and insights to management regarding call activity and trends
Requirements:
- Strong organisational and communication skills
- Basic knowledge of customer service or call centre environments
- Attention to detail and ability to multitask effectively
- Friendly, professional attitude with a problem-solving mindset
- Proficiency in Microsoft Office or CRM systems is a plus
- Previous call centre experience is helpful but not essential – training provided
What We Offer:
- Full training and development programme
- A clear pathway for career progression within the marketing and coordination space
- Supportive and inclusive work environment
- Weekly team events, workshops, and networking opportunities
How to Apply:
If you're organised, proactive, and ready to launch your career in customer coordination and marketing, apply now with your CV and a short cover letter.
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- United Kingdom, LS7 3JB (required)
Work Location: In person
Application deadline: 15/06/2025
Expected start date: 16/06/2025
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