Installer Support Administrator
Location: Leeds Office
Job Type: Full-Time
About Us:
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.
BOXT offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Overview:
The Installer Support Administrator plays a key role in supporting installation teams by coordinating schedules, managing documentation, and ensuring seamless communication between the field, customers, and internal departments. This position is critical to keeping projects on track, installers informed, and customers satisfied.
Key Responsibilities:
Scheduling & Coordination
- Schedule installation jobs based on technician availability, location, and project priority
- Communicate scheduling changes or delays to both field teams and customers in a timely manner.
Installer Support
- Provide instructions to installation crews
- Coordinate permit documentation, inspection dates, and paperwork.
- Ensure HVAC jobs meet regulatory requirements (e.g., mechanical permits, energy efficiency standards).
- Track inventory usage and report shortages or issues to the operations or warehouse team.
Communication & Documentation
- Act as the point of contact for field crews regarding job-specific information or issue
- Update project records in CRM and project tracking system
- Maintain detailed logs of job progress, installer notes, and completed checklists.
Customer Service Support
- Support pre-installation communication with customers regarding site readiness, scheduling, and expectations.
- Handle customer questions or minor concerns during the installation phase with professionalism.
Compliance & Reporting
- Ensure all installation documentation complies with local building codes, utility guidelines, and internal quality standards.
- Assist with closing out jobs, ensuring completed documents, photos, and signoffs are received from installers.
Skills and Qualifications:
- 1–3 years of administrative or operations support experience, ideally in HVAC, solar, construction, or related industries.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office.
- Familiarity with permitting processes and utility regulations.
- Ability to remain calm and solutions-focused under pressure.
- Prior experience supporting HVAC or solar installers.
- Detail-oriented with a proactive approach to preventing delays or errors.
- Customer-focused with a team-player mindset.
Benefits:
We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include…
- 30 days of annual leave (plus bank holidays)
- Free tea, coffee, fruit, and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- Enhanced Family Friendly Benefits
- Private medical cover*
- Company pension
- Death in service benefit*
- After probationary period
How to Apply:
If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.
