Information & Referral Coordinator
Hours: 25 hours per week
Salary: £25,000 FTE
Location: Dewsbury
This is a permanent Contract
Our Contact and Support Team are entrusted with the task of delivering exceptional customer service to all our clients and stakeholders across various communication channels. Whether it’s via telephone, email, postal correspondence, web interactions, or face-to-face, they respond positively and professionally to a diverse range of inquiries. We are deeply committed to providing tailored and personalised responses to every contact we receive. Our goal is to ensure that our Advocacy and related services are delivered efficiently and effectively so that we remain everyone’s first choice as a provider of quality tailored services. The work of the Information and Referrals Coordinator involves collaborating directly with social care and health professionals, as well as individuals with diverse needs such as learning disabilities, physical impairments, sensory challenges, acquired brain injuries, older adults, and those with mental health requirements. Throughout their interactions, they maintain a positive and professional image of both the worker and our organisation. The Information and Referrals Coordinator will be supported by the operational guidance and leadership of the Contact and Support Team Service Manager.
Please read the Job Description for full details of this role.
If you feel you can demonstrate the skills and transferable experience, we are looking for then please apply for this post by completing the application form on our website or submit your CV with a personal statement explaining your suitability for this role. Please look at the ‘about you’ section when you are completing your letter and make sure you address all the points listed. Please note that applications received without a supporting statement will not be considered.
Closing date: the role is currently ongoing
Job Types: Part-time, Permanent
Pay: Up to £25,000.00 per year
Expected hours: 25 per week
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
