Please note that this role requires the successful applicant to work in the office full time for an initial training period before accessing the hybrid working policy.
Who we are:
At EU Automation, we connect manufacturers with a global supply of automation parts, ensuring they can avoid costly downtime. No matter where in the world, we are committed to helping businesses save millions in lost revenue and making manufacturing possible.
The Opportunity:
Our Order Fulfilment Team is responsible for managing customer orders from job creation to delivery. Each Administrator internally and externally purchases their customer’s order and tracks it to its final destination, which calls for proactivity and self organisation skills. The ideal candidate will have a real flair for spotting problems and resolving them before they occur. Strong attention to detail and excellent communication skills are essential, as supplier relations and interdepartmental communication will be a day-to-day occurrence, as every aspect of the order will be under their control.
Responsibilities of an Order Fulfilment Coordinator include:
- Checking customer purchase orders and proof of payments to make sure all information is correct and matches our system.
- Ordering parts for jobs from our suppliers either via PO, credit card, or requesting Proformas.
- Liaising and keeping in constant communication with other departments to ensure correct documentation/process is obtained when shipping either from suppliers, intra warehouse or to the customer.
- Chasing suppliers to ensure any delays are avoided, and if delays are unavoidable, sending updates to the customer.
- Send tracking and proof of delivery to the customer.
Requirements of an Order Fulfilment Coordinator:
- Excellent organisational and computer skills i.e. email, spreadsheets, Word processing.
- You must have a proactive approach to work and be a problem solver.
- Be able to adapt to change and be flexible in your approach to work.
- Be able to work together with all departments and build relationships accordingly, to ensure our customer’s orders are fulfilled.
- Great communication skills - both written and verbal.
- Fluency in an additional European language is preferred but not essential.
The Benefits:
- You’ll be part of a Sunday Times Fast Track 100, Profit Track and HSBC International Track company
- 33 days annual leave per year
- Hybrid Working Policy - 2 days at home, 3 days in office
- Early Friday finish to kick your weekend off early
- Enhanced maternity and paternity leave
- Employee Assistance Program entitling you to free financial and wellbeing advice, plus up to six free counselling sessions per year
- Health Cash Plan to reclaim the costs of dental, optical, podiatry and other medical appointments
- Life cover
- NEST pension
- Free tea and coffee
- Celebration of seasonal and life events
You may also know this role as Purchasing Executive, Purchasing Administrator, Procurement Assistant, Assistant Buyer.
INDHP
No Agencies
At EU Automation we pride ourselves on our talent acquisition team and direct recruitment strategies. Unsolicited communication from recruiters will not be acknowledged, and EU Automation will not be held liable for any fees.
