Bookings Coordinator

• Salary: £25,400
• Based full time at our Warrington HQ, Monday to Friday.
• Monday to Saturday or any combination across the week.
• Earliest start time is 08:30 and latest finish time 7pm but we are flexible.

Looking for a rewarding role where you can brighten people’s days, make occasions memorable, and delight out guests?

We’re on the lookout for a Bookings Coordinator to join our Botanist team. You don’t need any previous experience – if you have a warm, friendly personality and enjoy talking to people, this is perfect for you.

In this role, you’ll be the first point of contact for guests booking tables, private events, and special occasions across our restaurants. From answering calls to confirming bookings, you’ll make their experience easy and enjoyable.

This role is ideal if you’re looking for steady, rewarding work in a welcoming office environment. Whether you’re returning to work, looking for the next step in your full time career, or simply want to pick up extra hours doing something people-focused, this could be a great fit. It also suits anyone who loves being on the phone and takes pride in giving guests the best possible experience.

We offer flexible hours and days, making this role a great fit if you're studying, working around school runs, or balancing other commitments. Whether you’re looking for full-time stability or part-time hours to suit your lifestyle, we’re happy to chat about what works best for you.

What you’ll do:

• Take inbound calls and enquiries, helping guests plan their visits.
• Confirm bookings and share helpful information about our restaurants and policies.
• Be the friendly voice guiding guests through their options.
• Support with guest questions on social media and help resolve simple complaints.
• Keep in touch with our restaurant teams to make sure bookings run smoothly.
• Use our booking system (full training provided).
• You’ll work closely with our site operations team and will be a go-to contact for our GMs

What we’re looking for:

• A positive attitude and a genuine enjoyment of helping people.
• A clear and friendly telephone manner.
• Comfortable using a computer to a basic level
• Previous experience in hospitality, customer service, or sales is welcome but absolutely not essential.

Why join us?

• Flexibility on days and hours required
• 50% discount on food and drinks for you and your guests
• Be part of a multi-award-winning restaurant company
• Company pension scheme
• Financial, health and wellbeing benefits
• A supportive, sociable office team

If you’d like to spend your days helping people celebrate birthdays, anniversaries and get-togethers, we’d love to hear from you! Apply Now!