Adaptations Coordinator
Permanent
Full-Time
£28,163 - £30,559 (pay award pending wef 1 April 2025)
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
About the role
Join Us as an Adaptations Coordinator at Cheltenham Borough Council – Helping Everybody Live Safely and Independently at Home
Are you passionate about improving lives and making a real difference in your community? Cheltenham Borough Council is looking for a proactive and detail-oriented Adaptations Coordinator to support our Disabled Facilities Grants (DFG) Team. Help residents live safely and independently in their homes by coordinating vital adaptations across all housing tenures; including homes which are rented from the council, social landlords, private landlords and privately owned.
What You’ll Do
What We’re Looking For
We reserve the right to close applications prior to the closing date.
Are you passionate about improving lives and making a real difference in your community? Cheltenham Borough Council is looking for a proactive and detail-oriented Adaptations Coordinator to support our Disabled Facilities Grants (DFG) Team. Help residents live safely and independently in their homes by coordinating vital adaptations across all housing tenures; including homes which are rented from the council, social landlords, private landlords and privately owned.
What You’ll Do
- Be the first point of contact for referrals from Occupational Therapists and residents seeking home adaptations.
- Manage and update multiple databases including Uniform, internal spreadsheets, and Housing Services systems.
- Conduct means tests for DFG applications, handle sensitive financial data, and signpost applicants to relevant benefits.
- Liaise with internal teams and external agencies to ensure smooth processing—from asbestos surveys to land registry checks.
- Allocate referrals, support Surveyors and Grant Officers, and help determine the most suitable adaptation route.
- Maintain accurate casework records and prepare reports to support decision-making.
- Administer payments, manage shared mailboxes, and oversee web content related to DFG services.
- Handle low-level case management for straightforward DFG cases as needed.
What We’re Looking For
- A strong communicator with excellent organisational skills.
- Comfortable working with financial data and navigating multiple systems.
- A collaborative team player who can build effective relationships across departments.
- Someone who thrives in a customer-focused environment and is committed to delivering high-quality service.
We reserve the right to close applications prior to the closing date.
What can we do for you...
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
- A comprehensive programme of learning and development.
- Two days (pro rata) paid time off for volunteering.
- Enhanced maternity and paternity schemes.
- Access to free counselling services.
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
- A cycle to work scheme.
- Low-cost town centre parking.
- A commitment to employee wellbeing.
Applications
To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council.
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing date
Sun, 03 Aug 2025
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