The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Reservations and Groups Co-ordinator or to join our talented Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Reservations and Groups Coordinator, your key focus will be to:

• Support the Reservations Team in handling enquiries to the required standard, by chat or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
• Input Reservations into the Daylight by SHIJI reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
• Maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• Ensure all system traces are actioned on a daily basis, when support is required.
• Ensure all No Shows from the previous night are followed up and charged accordingly, when support is required.
• Carry out an Arrivals List check 5 days prior to arrival to ensure accounting back up, TBS’s and all essential information has been received, and to apply traces to Long Stay bookings and apply special requests, when support is required.
• During peak seasons, in line with direction from the Events sales and Reservations teams, manage Group Block Space – Meetings Groups, Leisure/Tour Series, Corporate/Incentive Groups, Exhibition & Event Groups and Allocations.

Do you have? -

• previous experience within reservations environment - individual and groups
• ability to produce work with a high degree of accuracy and attention to detail
• strong organisational and administrative skills
• strong customer focus
• drive/competitive spirit and thrives on achieving targets
• previous use of Daylight by SHIJI and Salesforce systems is advantageous

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in y