Job Advert
We have an exciting opportunity for a Reservations Executive to join our group of hotels, namely the Windmill Village Hotel and Manor Hotel, where you will be required to work over both sites. You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group.
As our Reservations Executive you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You should be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service.
Main duties and responsibilities
- Ensure that the department provides a high level of customer service and meets the brand standard for all reservations.
- Take and manage all enquiries and reservations via telephone or email and input into hotels reservation system for hotel and spa.
- Process bookings from online travel agents ensuring all data is correct and cross checking information with hotel Channel Manager.
- Oversee the accuracy of room blocks and reservations, updating & chasing allocations & provisional bookings.
- Process rooming lists and group blocks and identify accounting details by arranging payment links and bill back facility.
- Be responsible for maximising revenue for the Spa through effective diary management and sales.
- Provide general support to office staff taking enquires.
- Have full knowledge and understanding of all hotel rate plans and selling strategies.
- Ensure that communication procedures are effective and efficient on a day to day basis enabling housekeeping and operations to plan and deliver all customer service requirements.
- Co-ordinate constructively with both the Revenue Manager and the General Manager to complete all weekly and monthly occupancy and room forecasting.
- Establish, maintain and develop interactive customer / agent relations and to be aware of any possible future requirements.
- Support with initiative and commitment the overall objectives of the business in terms of revenues, costs and team work, whilst developing personal competency levels.
The Ideal Candidate Will:
- Have experience of working within a hotel or similar high quality environment
- Be able to deliver excellent customer service at all times
- Be smart and professional in appearance with a "can do" attitude
The Essential Skills:
- Well organised and structured in your approach
- Approachable and personable
- Demonstrate excellent communication skills
The Desirable Skills:
- Confident personality with presence
- Engaging and supportive
- Forward Thinking