Are you ready to join the Purple Dragon family and be a part of something extraordinary? Purple Dragon isn't just your typical family members' club; it's a magical haven where families escape the hustle and bustle of big city life to create unforgettable moments together. We are proud to be recognized as the world’s best family club (with awards to prove it), and we need passionate individuals to help us continue making magic happen. If you're ready to infuse your career with excitement, joy, and opportunities for growth, keep reading!
Job Title: Receptionist & Membership Associate
Reporting To: Concierge Manager, Assistant General Manager, General Manager
Your Mission:
As a Receptionist & Membership Associate at Purple Dragon Chelsea, you'll play a vital role in bringing our vision to life. You're the guardian of our members' happiness and the key to creating seamless, worry-free experiences. Your mission is to make every family's visit unforgettable, including tracking our new members' journey with us and helping organize magical birthday parties.
Your Adventure Awaits:
Welcome Heroes: Greet our members and visitors, following our impeccable Standards of Service. Effortlessly manage club access and check-in/check-out members like a pro.
Solve Mysteries: Respond to inquiries and concerns, ensuring everyone abides by our Club's Terms & Conditions.
Master of Messages: Handle bookings, appointments, messages, calls, and emails.
Membership Marvel: Lead our members on an enchanting journey, from beginning to end. Handle service-related matters.
Counting Coins: Safeguard the reception till and follow all processes to manage transactions.
Skills & Experience Needed:
Experience : Minimum 1 year of work experience as a Receptionist, Reservations, Sales, or Memberships associate in a 5-star hotel, Members Club, upscale Education, Hospitality, or Retail setting (essential).
Tech: Practical knowledge of Reception Software, Policies, and Procedures (desired). The ability to use and an eagerness to learn how to use our system and understand our unique procedures are crucial for success in this role.
Language: Multilingual skills (desired).
Your Persona:
Your ability to connect with children and adults alike
Great communication skills.
Patient, caring, and the epitome of good manners.
Job Specifics:
Base salary up to £26,395 per annum, plus a non-contractual Monthly Service Charge (circa £1,000 per annum), based on 45 hours per week.
A weekly pattern of 5 days, including weekends (5 x 9-hour shifts).
Enjoy 23 days of annual holiday accrual.
The club opens at 9.30 am and closes at 7 pm, so no early or late shifts are required. We also rest between Christmas and New Year's Day.
Recognition and Awards Scheme: Join a team that values and celebrates excellence. Purple Dragon is proud of its recognition and awards, and as a member of our team, you'll have the opportunity to be a part of this culture of achievement and success.
Join Our Quest:
Job Types: Full-time, Permanent
Are you ready to embark on this enchanting journey with us? If you're passionate, dedicated, and ready to bring a touch of magic to our members' lives, send us your CV. Join us at Purple Dragon and help us create family memories that last a lifetime!
Job Types: Full-time, Permanent
Pay: £26,395.00 per year
Benefits:
- Additional leave
- Company pension
- Discounted or free food
- Sick pay
Schedule:
- Day shift
Application question(s):
- Please describe in one sentence what great customer service means to you.
Experience:
- Reception or Customer Service: 1 year (required)
Work Location: In person