Reception Management: Responsible for the day-to-day supervision of the ED Reception team. Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs). Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trusts appraisal policy. Ensure all staff are made aware of the training opportunities available to them and encourage uptake.

Line management of reception team such as appraisals, 1:1s, mandatory training, annual leave, sickness management and any other HR management. Rota Coordination: To establish forward looking rotas to clearly identify gaps to enable them to be covered. Identify and communicate to the senior Operational and clinical team any issues affecting the rota, providing solutions and guidance where possible. Pro-actively manage rotas daily and manage on the day absences promptly and effectively.

Negotiate with staff in relation to flexible use of sessional commitments, to minimise use of financial resources. This may be at times with short notice where negotiation and persuasive tact is required. Other: Participation in the reception rota and to also cover absence when needed. Plan and organise workload according to service needs and priorities.

Works to own initiative and escalate any issues when required. Deputise for the Assistant Service Manager as needed. Any other duties directed by the ED Operational Manager/ Service Manager corresponding with the post and grade. Please refer to the job description for further details.