Role Overview
As a Junior Call Centre Agent, you will be responsible for making outbound calls and handling inbound enquiries, supporting marketing campaigns by engaging with potential and existing customers. You’ll be the voice of the company, helping to build client relationships and promote our services.
Key Responsibilities
- Conduct outbound calls to prospects to generate interest in marketing campaigns
- Respond professionally to inbound calls and customer enquiries
- Provide clear and accurate information about marketing products and services
- Update and maintain customer records in the database
- Identify potential leads and forward them to the sales or marketing teams
- Meet daily and weekly call targets while maintaining high-quality service
- Collaborate with team members to support overall campaign goals
- Follow company procedures and guidelines at all times
Skills & Qualifications
- Excellent communication and interpersonal skills
- Friendly and professional telephone manner
- Ability to remain calm and patient during calls
- Basic computer skills and familiarity with CRM systems an advantage
- Strong attention to detail and organisational skills
- Motivated to learn and develop within a team environment
- Previous call centre or customer service experience is beneficial but not essential
Why Work With Us?
- Full training and ongoing support provided
- Gain valuable experience in marketing and customer service
- Work within a supportive and energetic team environment
- Opportunities for career progression
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L2 3PF (required)
Work Location: In person