W e are looking for an Administrator to work within Social Housing as part of a team in a call centre environment to deliver a quality service to all clients including Housing Associations and Local Authorities and residents. We are looking for someone who is willing to go the extra mile when resolving queries.
- Answering calls to tenants in relation to repair works and dealing with queries in an effective manner
- Using company systems to process orders adequately in order to invoice clients
- Updating the system with all interactions with residents
- Processing supervisory or trade reports to determine action required to resolve repairs
- Resolution of minor complaints at call level
Requirements:
- Excellent Telephone Manner
- Customer Service focused
- Call Centre experience
- Excellent Communication and prioritisation skills
- Ability to identify problems and solutions to our customer needs.
Salary: £28,000
24 Days Holiday
Location: East London
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: JS55953