Weekend Receptionist - Pro-Shop and Lodge.
Saturday and Sunday
GENERAL BACKGROUND
The Kingswood Golf course is a renowned 18 hole Championship course and is very busy hosting members, along with Charity Golf Days and Golf Stay and Play packages. Kingswood Lodge is an 18-bedroom boutique hotel, hosting corporate clients, golf stay & play clients and our wedding and event guests. Kingswood Golf & Lodge prides itself on the quality and service it offers all guests.
JOB PURPOSE
This is a multi-skilled role working between Golf and Lodge receptions, offering care and attentive customer service to our members and guests. Working closely with other departments, such as Greenkeepers, Housekeepers and Events to offer a complete service.
The position will require weekend work; early morning shifts will start from 7am and afternoon shifts will finish at 10pm. The Receptionist will be responsible for booking and confirming Tee times and general administration work. In addition, they will be selling a range of golf accessories for members and visitors.
PRINCIPAL DUTIES AND RESPONSIBILITIES
This role includes:
- Reception for both Golf and Lodge
- Taking bookings for the Golf and Lodge and assisting with enquiries
- Checking in golfers and assisting with enquiries
- Taking payments and completing cash up procedures
- Merchandising
- Answering all incoming calls and emails and directing them to the appropriate team member
- Quality checks of Lodge Rooms
- Assisting the Events team, including taking bookings for Sunday Carvery
- Production of posters and signage
- Check in and out of Lodge guests – including checking for additional room charges
QUALIFICATIONS AND EXPERIENCE
· Excellent communication skills, written and spoken – courteous, clear & confident
· Supportive team player
· Enjoys customer service with a smile
- Can demonstrate a good understanding of, and commitment to, customer service
· Ability to use tact and discretion when dealing with customer requests and complaints
- High standard of competence with Microsoft Office and Database platforms
· Ability to work Weekends
- Experience of dealing with the public
- Interest in golf
Job Type: Part-time
Pay: From £12.21 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: In person
