We are a leading provider of environmental and sustainability services to the construction sector, supporting organisations throughout the planning, technical design and construction process.
Our passion for sustainable construction is at the heart of what we do. Our service is underpinned by trust, simplicity and an unwavering focus on our clients needs; we are key to the delivery of world-class, sustainable buildings.
What We’re Looking For
We are looking to appoint a dynamic, focused, and energetic coordinator to manage the day-to-day running of our Technical Services department. You will be supporting the Operations Director, our sales team, engineers, and subcontractors in this fast-paced department. You’ll be involved in many different aspects of the business, so you must be adaptable, with an appetite for learning and taking on challenges with a can-do, positive attitude.
The coordinator’s role is pivotal in delivering a first-class service to our high-profile clients while managing and maintaining our busy order book and internal processes.
This role would suit someone with previous experience in project planning or management, sales administration, and/or diary management. As we offer a technical service, the successful candidate will be required to acquire some technical knowledge (with training provided, of course!). We see this role as a fantastic opportunity to "make it your own" and to help grow and develop the department in line with our business goals.
Our long-term vision is for the successful candidate to eventually manage the department entirely. As such, any experience in department management (including processes, team leadership, and/or people management) would be a huge benefit.
Your Responsibilities
- Coordinating our team of engineers, technicians, and subcontractors.
- Coordinating the delivery of services to clients, from order acceptance through to invoicing.
- Diary management – scheduling test and survey appointments for clients.
- Managing our in-house data and CRM systems.
- Service report management, delivery, invoicing, and filing.
- Equipment calibration management.
- Vehicle management.
- Liaising with clients, subcontractors, hire companies, and colleagues across various departments for all aspects of service delivery.
- Discussing services with clients and addressing any queries they may have.
- Proactively managing orders – chasing clients, scheduling work, managing the pipeline, and updating reports.
- Performing any other duties as required.
Essential Attributes
We are particularly interested in candidates with experience in the construction sector or a technical services/consultancy background:
- Experience in a similar role within the construction sector is desirable.
- Extremely organised with a keen eye for detail.
- Professional, positive, self-motivated, and a strong, enthusiastic team player.
- Proactive and client-focused.
- An appetite for learning and developing technical knowledge.
- Ability to apply knowledge confidently, with excellent telephone, written, and oral communication skills.
- A strong desire to continuously improve and develop. We are always open to refining our processes and encouraging team members to enhance their knowledge and skills.
- Adaptable – able to liaise with professionals at different levels and in various roles, and to adjust quickly to change while managing multiple tasks.
- Experience or awareness of the sales order process (from quotation to invoice) is beneficial.
- An understanding of business commerciality would also be advantageous.
- Excellent Microsoft Office skills, particularly in Excel, are desirable.
What We Offer
- Full-time hours – 37.5 hours per week, 8:30 am – 5:00 pm, Monday to Friday. We also offer POETS Friday.
- Hybrid working – our office is based in Christchurch, Dorset.
- Salary: £30,000 - £35,000 per year, dependent on experience.
- 26 days of holiday plus Bank Holidays.
- Company pension scheme.
- Health cash plan.
- Cycle-to-work scheme.
- Well-being hours.
- A very friendly, supportive and flexible working environment.
- Huge scope for personal development, training, and further industry qualification opportunities.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Location:
- Christchurch BH23 3TS (preferred)
Work Location: Hybrid remote in Christchurch BH23 3TS
Application deadline: 08/08/2025
Expected start date: 25/08/2025
