- Supervise the day-to-day operations of the restaurant, including managing staff, scheduling, and overseeing the dining experience.
- Lead and motivate the team to deliver excellent customer service and maintain a clean and safe environment.
- Train and develop new team members, ensuring they are knowledgeable about the menu, procedures, and company culture.
- Handle guest inquiries, complaints, and feedback in a professional and timely manner.
- Monitor and maintain the quality of food and beverage service, ensuring all orders are correct and presented to the highest standards.
- Collaborate with the management team to develop and implement strategies to increase sales, improve guest satisfaction, and promote the brand.
- Conduct daily cashouts and ensure all financial transactions are accurate and reported correctly.
- Maintain high levels of cleanliness and safety standards, following health and safety regulations at all times.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proven track record of providing exceptional customer service.
- Knowledge of food and beverage operations, including ordering, inventory, and cost control.
- Able to work flexible hours, including evenings and weekends.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Proficient in using computer software, including Microsoft Office.
- Competitive salary and bonus incentives.
- Comprehensive benefits package, including medical, dental, and vision.
- Opportunities for career growth and development.
- Fun and energetic work environment.
- Employee discounts at all Shark Club UK locations.
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