About Account Technical Strategist
The Account Technical Strategist (ATS) is a leader and trusted advisor, guiding the end-to-end customer journey and is responsible for strategic technical engagement with our customers’ business and IT decision makers. A pivotal role in ensuring both Cloud Software Group's and our customers success, the ATS will develop a technology roadmap to achieve their customers' business and IT goals, identify opportunities to support value creation, and provide technical expertise to support sales execution. The ATS will seek to forge new & innovative workspace technology solutions that can be implemented and adopted to solve complex business problems for some of the largest organizations in the world.
Primary Duties & Responsibilities
- Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision makers
- Provide technical thought leadership and insights of Citrix products, workspace industry trends, and their relevance to our customers
- Understand your assigned accounts current use cases, pain-points and opportunities and the value the solution brings to their business
- Develop sustainable long-term customer growth strategies
- Consistently contributes to the broader team’s technical mindshare
- Serve as an external spokesperson and evangelist for CSG’s vision and associated technologies.
- Assist with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle by
- Maintains solid understanding of competitive technologies and how to position to “win”
- Conducting demonstrations and technical presentations with focus on Citrix products, remotely or at customer locations\CSG facilities
- Support complex, multi-product proof of concept solutions for customer evaluations
- Accountable for driving the adoption and consumption of CSG products by working with internal stakeholders
- Formalize and deliver a strategic customer technology roadmap that identifies customers’ needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans
- Provide regular and efficient updates on assigned accounts to Sales & ATS management
- Orchestrate and coordinate the wider technical teams where appropriate to control and deliver the best customer outcomes
Experience & Skills
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent strategic thinking talents required, to lead and drive long-term customer journeys
- Strong project management skills, to ensure structured collaboration across a virtual team
- Possesses a high level of specialized sales and product solution knowledge
- Profound understanding of Citrix’s technologies and competitive domains. Comprehensive expertise of the following solutions is required:
- DaaS / VDI
- Applications Delivery (traditional / web / SaaS)
- Hybrid-Multi-Cloud workload (hosting / delivery)
- Enterprise Mobility Management
- Enterprise Security
- Solid understanding of supporting technologies such as Microsoft Azure, Microsoft Azure Active Directory, Google Cloud Platform, AWS, and HCI solutions
Role Requirements
- Bachelor’s degree or equivalent experience required
- 5+ years of Sales Engineering or Consulting experience in high-tech / indirect sales with a record of success in driving workplace technology adoption in large enterprise customers
- Ability to work in and successfully navigate complex and matrixed organizations
- Excellent oral and written communications skills, as well as excellent presentation skill
Physical Demands / Work Environment
- Ability to travel within assigned territory approximately 40% of the time
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please email us at [email protected] for assistance.
