Job description
A Reservations Coordinator will serve as a main contact for room reservations based on individual and group bookings up to 170 rooms at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Coordinator you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Supervisor is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Supervisorwill perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Check Previous Day reports: RMY/ Comp Rooms/ Book Outs/ Cancellations; No Shows
- To be actively involved and participate in the weekly revenue call reporting on the above
- Build SRP’s and packages for the events team and communicating any new SRPs.
- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Adhere to the events and group yield policy in order to maximize revenue
- Maximise hotel revenue with conversion and upselling
- Respond, promptly and positively, to sales inquiries to develop future sales leads
- Identify sales leads for sales manager to follow up on.
- Attend commercial meetings, monthly and quarterly
- Action any pre arrival requests; utilising Kipsu, leaving traces and maintain clear consistent communication with Front Desk
- Action Res Checks 1day/3day/ 7 days
- Manage hotel over booking levels, cancellation fees such as late cancelled and no shows.
- Main point of contact for groups desks and all group tour bookings, gain new leads when spotting things on RMY.
- Create contract and BEO’s for all group accommodation bookings
- Liaise with third party agents i.e. Spa breaks, Holiday extras for booking queries, new package and SRP details and to communicate black out dates. Extranet checks for all 3rd parties
- Updating the spa spreadsheet
- Ensure accuracy of all bookings – standard contracts signed and clear billing details received
- To ensure accurate and up to date customer records are maintained
- To manage customer satisfaction post event and resolve any outstanding issues and secure future sales leads
- Daily reception meeting & weekend brief
- Overseeing R & I
Required:
- Previous ONQ knowledge
- Experience in a similar role
Benefits package:
- Competitive salary
- Free use of onsite gym and leisure facilities
- Free meals on Duty
- Uniform provided
- Amazing discounts with Hilton world wide and M&T
- Employee incentives
- to name a few....
Please only apply for this position if you are currently living in and have the right to work full time in the UK with no restrictions.
ONQ experience is advantageous
Only shortlisted applicants will be contacted - if you do not receive a response to your application you must assume you have been unsuccessful.
Job Types: Part-time, Permanent
Pay: £12.24 per hour
Expected hours: 20 per week
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
Work Location: In person
Reference ID: RC/08
