Audit & Compliance Officer
Reports to: Registered Manager
Overview
We are seeking a dedicated and detail-oriented Audit & Compliance Officer to join our team. The successful candidate will play a crucial role in ensuring that our organisation adheres to regulatory requirements and internal policies. This position is essential for maintaining the integrity of our operations and fostering a culture of compliance throughout the organisation. The Compliance Officer will work closely with various departments to promote best practices and ensure quality assurance in all processes.
Magnus Care is seeking a proactive and detail-focused Audit & Compliance Officer to support our Registered Manager and leadership team in ensuring the highest standards of care delivery across our growing organisation. You will play a pivotal role in monitoring compliance, auditing key service areas, and maintaining excellence in line with CQC regulations and best practice.
The Audit & Compliance Officer will carry out a wide range of audits, including but not limited to:
Incident/accident audits, Safeguarding audits, Medication audits, Complaints & compliments audits, Equipment audits, Health & safety audits
You will gather and analyse data, prepare professional reports, and provide evidence-based recommendations to drive improvements. Supporting both internal and external audit processes, you will help ensure services remain safe, effective, caring, responsive, and well-led — in line with CQC’s five key questions.
Key Responsibilities:
· Conduct scheduled and ad-hoc internal audits across all service areas.
· Monitor compliance with CQC standards and internal policies.
· Collect and analyse data from relevant teams and departments.
· Produce accurate, detailed, and timely audit reports.
· Maintain KPI monitoring to evidence compliance and improvement.
· Track compliance issues, ensuring effective action plans are implemented.
· Support services during external inspections and audits.
· Document recommendations for improved processes and governance.
About You:
· Level 3 or 4 Diploma in Health & Social Care (or working towards).
· Strong knowledge of CQC standards, regulations, and inspection processes.
· Experience in compliance, audit, or governance within health and social care.
· Knowledge of internal/external audit processes, risk management, and safety standards.
· Strong analytical skills with the ability to interpret data and identify trends.
· Excellent communication and negotiation skills; able to influence and support diverse teams.
· Confident in presenting audit findings and recommendations to management.
· Decisive, solutions-focused, and adaptable in a fast-paced environment.
This role is responsible for carrying out internal audits, monitoring client care quality, supporting Care Workers in the field, and ensuring that all services meet and exceed CQC requirements. The postholder will play a vital role in ensuring Magnus Care delivers safe, effective, caring, responsive, and well-led services to support our GOOD Rating
Main Duties and Responsibilities
Audit & Compliance
- Conduct internal audits including: incident/accident, safeguarding, medication, complaints & compliments, equipment, and health & safety.
- Support with quality management systems and continuous improvement initiatives.
- Provide compliance assurance across branches, ensuring regular audits are completed.
- Prepare and present audit reports and findings to Registered Managers and office teams.
- Support external inspections and audits as required.
- Investigate complaints and serious incidents, document findings, and compile lessons learned to improve services.
- Maintain accurate KPI data and ensure compliance evidence is up to date.
- Keep up to date with changes in law, CQC requirements, best practice, and company policies; apply knowledge to drive improvements.
Client Assessment & Quality Monitoring
- Carry out comprehensive client assessments for all new clients, including risk assessments.
- Regularly review and update client documentation, support plans, and risk assessments.
- Monitor customer satisfaction and Care Worker performance to ensure high-quality outcomes.
- Ensure all documentation held in client homes is accurate and up to date.
- Work with Care Coordinators to ensure shifts are effectively allocated.
Care Worker Support & Development
- Work closely with Care Coordinators regarding recruitment and allocation of Care Workers.
- Take an active role in the induction and onboarding of new Care Workers.
- Identify training needs of Care Workers and report these to management.
- Provide direct support, supervision, and guidance to Care Workers in the field.
- Work flexibly to ensure Registered Managers and Care Workers have the necessary support to maintain the highest standard of care.
Person Specification
Essential Qualifications & Experience
- Level 3 or 4 Diploma in Health & Social Care (or working towards).
- Strong knowledge of CQC standards, regulations, and inspection processes.
- Proven experience in compliance, audit, or governance within domiciliary care or a related health and social care setting.
- Experience in carrying out risk assessments and client care assessments.
- Full UK Driving Licence and access to a vehicle.
Skills & Attributes
- Strong understanding of regulatory frameworks relevant to the industry.
- Excellent analytical skills with a keen attention to detail.
- Proven ability to communicate complex compliance concepts clearly and effectively at all levels of the organisation.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Experience in quality assurance practices is highly desirable.
- Proficient in using compliance management software and tools.
- Ability to work independently as well as collaboratively within a team environment. We invite qualified candidates who are passionate about compliance and quality assurance to apply for this vital role within our organisation.
Desirable
- Advanced qualification in compliance, governance, or quality management.
- Experience supporting CQC inspections.
- Knowledge of safeguarding and risk management strategies.
Responsibilities
- Develop, implement, and monitor compliance programmes to ensure adherence to laws, regulations, and internal policies.
- Conduct regular audits and assessments to identify potential compliance risks and recommend corrective actions.
- Provide training and guidance to staff on compliance-related matters, fostering a culture of awareness and accountability.
- Collaborate with cross-functional teams to ensure that compliance requirements are integrated into business processes.
- Prepare reports for senior management detailing compliance status, findings from audits, and recommendations for improvement.
- Stay updated on changes in legislation and industry standards that may impact the organisation's operations.
- Assist in the development of policies and procedures aimed at enhancing quality assurance across the organisation.
Why Join Magnus Care?
At Magnus Care, we are passionate about delivering exceptional, person-centred care. The Audit, Compliance & Quality Officer is a key role in ensuring our services remain safe, effective, and compliant. This is an opportunity to make a real impact across our branches, supporting both staff and service users, while contributing to the growth and success of a forward-thinking care provider.
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
- Company events
- Company pension
Work Location: In person
