Join Our Property Management Internship Experience at tlc and explore the realm of the real estate lettings industry
Position: Property Management Intern
Reporting to: Nicole Bernhardt (Director, Lettings)
Location: tlc Estate Agents, 13 Crescent Place, SW3 5EA
Term: 6+ week internship
Working Pattern: 3-5 full days per week
About tlc London
tlc London is a unique and successful estate agency specialising in Sales, Lettings, and Property Management. Our award-winning team is known for its enthusiasm, organisation, and commitment to producing exceptional results.
Purpose of the Position
We are looking for a motivated intern to join our Property Management Team. This is a great opportunity to gain hands-on experience in property management within the property industry and learn from our experienced team.
Key Responsibilities
Based on the tasks of an Assistant Property Manager and the type of business we are, we expect the intern to:
- Assist Property Management Team: Support the property management team in various tasks and projects. Help create and maintain strong client relationships.
- Property Visits: Accompany property managers on visits to properties to learn about property management and ensure properties are well-maintained.
- Contractor Coordination: Assist in coordinating with contractors for maintenance and repairs. Accompany contractors to properties to ensure work is carried out as expected.
- Administrative Tasks: Handle general administrative tasks such as filing, data entry, answering calls, and processing invoices.
- Software Management: Help maintain and update property management software with relevant information such as work orders, invoices, and notes.
- Compliance Support: Assist in ensuring properties comply with the latest regulations, including fire safety, health and safety, and Legionella assessments.
- Expense Tracking: Help track and manage property expenditure, ensuring value for money for clients.
- Documentation: Assist in preparing and organising documentation related to property management tasks.
- Feedback Collection: Assist in gathering feedback from tenants and landlords and compiling reports to improve property management services.
- Shadowing: Shadow experienced property managers to learn the intricacies of property management and client relationship building.
- Ad Hoc Support: Provide flexible assistance across departments as needed, including helping with errands, organising office supplies, updating window displays, cutting keys, and checking properties for cleanliness, presentation, and readiness for viewings or move-ins. Support events and other tasks that contribute to the smooth running of the office.
Personal Qualities & Behavioural Traits
- Communication: Excellent verbal and written communication skills.
- Team Player: Ability to work well within a team.
- Organised: Strong organisational skills and attention to detail.
- Customer-Focused: Professional and enthusiastic approach to customer service.
- Innovative: Open to suggesting and implementing improvements to current processes.
- Hard-Working and Fun: Driven and committed with a positive attitude.
- Tech-Savvy: Familiarity with property management software and Microsoft Office Suite is a plus.
Learning and Development
- Actively seek to learn about property management processes and client relationship management.
- Attend any relevant training sessions offered by tlc London.
What We Offer
This internship is an opportunity, providing you with a valuable learning experience and exposure to the inner workings of a leading estate agent. You will have the chance to work alongside experienced professionals who will guide and mentor you throughout your journey. Additionally, you will gain insight into various aspects of the industry, helping you develop essential skills for your future career.
Are you ready to embark on a rewarding internship that will set you up for success? Apply now and join us at tlc London as we continue to make a difference in the world of real estate.
