Land Freight Customs Coordinator

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Land Freight Customs Coordinator to join our team at the Tilbrook site in Milton Keynes (MK7 8BN). This role follows a rotating shift pattern, Monday to Friday, with set hours of 7:00 AM–4:00 PM and 10:00 AM–7:00 PM. The successful candidate will be responsible for providing exceptional customer service to Yusen Logistics' customs clients, ensuring shipments are handled efficiently and with precision from start to finish.

The Benefits

• The salary is £26,650.00
• Shift Allowance
• Hybrid working
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

Key responsibilities:

• Collaborate effectively within the team to build strong relationships.
• Respect diverse ideas and opinions.
• Maintain a proactive and independent work ethic, delivering high-quality results consistently.
• Build trust through the quality of your work.
• Encourage respectful communication within the team.
• Share insights and information effectively.
• Understand customer needs and challenges.
• Maintain good customer relationships.
• Keep customers informed about shipment delays, customs holds, and issue resolutions.
• Update customers on planned maintenance and potential service delays.
• Ensure customer KPIs and SLAs are met.
• Deliver high-quality service that exceeds customer expectations.
• Prepare and check customs entries promptly for compliance.
• Support cancellation and amendment of customs entries while keeping customers updated.
• Adhere to company procedures, including Health and Safety.
• Report escalations to your Team Leader.
• Be proactive in problem-solving.
• Maintain high operational service standards and adhere to deadlines.
• Communicate any SOP changes immediately to the team.

Key requirements:

• Experience with customs procedures and regulations, as well as freight forwarding
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Experience working with a dynamic team
• Confident and professional manner
• Highly organised and capable of working under pressure
• Strong problem-solving and investigative skills
• Attention to detail, with strong numeracy and literacy skills
• Follows defined procedures precisely and consistently to ensure successful outcomes
• Proficiency in building relationships at all levels within an organisation and with clients
• Demonstrates strong self-efficacy and the ability to work autonomously
• Highly motivated and focused on meeting customer expectations and service level agreements (SLAs)
• Experience in a fast-paced environment
• Good communication and customer service abilities
• Competent in IT skills, particularly in Microsoft Office and Excel
• Effective time management skills

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.