Role Overview
As a Junior Customer Service Representative, you will be the first point of contact for our clients and customers. Your role is to provide friendly, efficient, and professional support, ensuring all enquiries are handled promptly and effectively. This is an excellent opportunity to develop your customer service skills within the fast-paced marketing industry.
Key Responsibilities
- Respond to inbound customer enquiries via phone, email, and live chat in a timely and professional manner
- Assist clients with questions about marketing campaigns, services, and general information
- Log and update customer information accurately in the company database
- Work closely with the marketing and sales teams to ensure seamless communication and service delivery
- Escalate complex issues to senior team members when necessary
- Provide feedback to improve customer service processes and client satisfaction
- Support administrative tasks related to customer service as required
Skills & Qualifications
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Ability to remain calm and professional under pressure
- Basic understanding of marketing concepts is an advantage but not essential
- Proficient in using Microsoft Office and CRM systems
- Enthusiastic, reliable, and a team player
Why Join Us?
- Gain valuable experience in the marketing industry
- Opportunity for growth and career progression
- Friendly and supportive team environment
- Ongoing training and development
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Sheffield S1 4FS (required)
Work Location: In person
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