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Customer Service Representative

Picniq ltd
Bournemouth, Christchurch and Poole, England
3 weeks ago

Customer Service Representative at Picniq

Key details:

30–38 hours per week (rota-based, to include 1 weekend a month)

£25,000 per annum pro rata

Expected start mid September

Hybrid: Up to 25% of time expected in our Bournemouth Office after completing training

Please note: Our busiest periods are the main school holidays (Easter, May half term, Summer holidays), so we’re unable to approve extended leave during these peak times.

At Picniq, we’re on a mission to make family time fun—and we’re growing fast! To help us continue delivering the outstanding support our customers love us for, we’re looking for a friendly, proactive, and highly organised Customer Service Representative to join our team.

About Us

We’re proud to be one of the UK’s most loved and trusted family leisure brands. Working with top attractions, tour operators, and travel partners, we help families discover and book amazing days out and holidays across the UK and beyond.

With a highly engaged audience of parents, we aim to inspire millions each week with deals, inspiration, and expert advice—making the process of planning unforgettable family experiences fun and easy.

We’re a forward-thinking, supportive team based in Bournemouth, and we’d love for you to be part of our journey. We offer hybrid and remote working options—but you’ll need to be available to attend occasional in-person training and team days at our HQ.

What You’ll Be Doing

You’ll be the first point of contact for our growing customer base—offering fast, friendly, and knowledgeable support across a variety of channels. From answering questions about attraction tickets to helping resolve booking issues, your goal will be to ensure every customer feels confident, supported, and excited about their experience with Picniq.

Your responsibilities will include

About you

You’re someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands the importance of creating an outstanding customer experience every time.

The ideal candidate will have

Bonus points if you have

How to Apply

Job Types: Full-time, Part-time

Pay: From £25,000.00 per year

Expected hours: 30 – 38 per week

Benefits:

Application question(s):

Work Location: Hybrid remote in Bournemouth BH8 8EZ

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