Role Overview
As a Junior Customer Service Representative, you will be the first point of contact for customers, handling enquiries, providing product or service information, and supporting marketing campaigns. This role is ideal for someone eager to develop customer service and sales skills in a dynamic marketing environment.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat
- Provide clear and accurate information about products and services
- Assist in resolving customer issues in a professional and timely manner
- Support marketing campaigns by sharing relevant promotions and offers
- Maintain accurate customer records in the database
- Work collaboratively with the sales and marketing teams to ensure excellent customer experience
Skills and Qualifications
- Strong communication and active listening skills
- Positive, professional, and approachable manner
- Good problem-solving abilities and attention to detail
- Ability to work well in a fast-paced, team-oriented environment
- No prior experience required – full training will be provided
What We Offer
- Full training and continuous development opportunities
- Supportive and energetic team environment
- Opportunities for career growth in customer service and marketing
If you’re looking to start your career in customer service within an exciting marketing company, apply now to join our team as a Junior Customer Service Representative.
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 (required)
Work Location: In person
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