We're Housekeep, one of Europe's fastest growing tech businesses, and we’re on a mission to own the home. After building the UK’s #1 platform for home cleaning, we’ve expanded into tradespeople services - from plumbing to gardening - and launched in new cities across the UK. Now, we're looking for experienced, ambitious professionals to help us scale even faster.
With decades of leadership experience from Zipcar, Deliveroo, Addison Lee, and Utility Warehouse, our team offers a fast-paced, high-growth environment where experienced talent can thrive and progress.
What do we do?
We make housework work. We find customers brilliant local professionals. We make the whole process seamless - from click to clean to cashless payment. And we make it easier for cleaners and tradespeople to find work and make money. It’s smart, it’s stress-free, it’s housework that works.
We’re growing fast and have big plans
Although we’re a young business, we’re already the UK’s biggest technology platform in the £5 billion home cleaning market. And we’re growing fast at 50% per year. But we don’t want to stop there. We’ve got big plans to continue expanding into new services and new cities - right across the UK. And one day we want to ‘own the home’. Doing everything from cleaning to gardening to fixing wonky shelves.
We’re proud of the many awards we’ve won - but it’s our customers’ feedback that really counts
Our work has been recognised by 50 plus awards. And we’re especially proud to have been named as one of Europe’s fastest growing businesses by the Financial Times three years in a row. But it’s our customers’ feedback that really counts. We’re really pleased to have over 600,000 reviews with an average rating of 4.9 stars.
We’ve managed all this because we put the user experience at the heart of what we do. And that’s where you come in.
About the role
We’re looking for experienced, driven customer service professionals to deliver exceptional support to both our customers and service providers, and get involved in projects with tech, product, operations, and marketing.
- You’ll provide answers to complex queries from customers and suppliers via email, phone, and messaging. It’s fun, interesting, and varied.
- No two problems are the same. So, you’ll take full ownership of issues and will be empowered to fix every issue, first time, every time.
- You’ll get involved in projects and have opportunities in management, marketing, product and technology to accelerate your career
You
- Passionate about delivering amazing user experiences
- Great communication skills, both written and verbal
- A positive and high-energy attitude
- Tech-savvy and an enthusiastic adopter of AI
- Available to work in our Farringdon offices Monday to Friday
The perks of working for us
- Strong starting salary, with plenty of development opportunities
- Generous 25 days holiday allowance
- Tons of sponsored (but not too heavily organised) fun
- Potential for share options
- Extensive development opportunities including access to apprenticeships
- Work directly with industry-leading experts in customer service, product, marketing and technology
- Free cleans of your own home
- Cycle to Work Scheme
What are you waiting for? Apply now.
Want to be part of helping to build a bigger, better business? Apply now
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Application question(s):
- What is your annual salary expectation?
- IF LEFT BLANK YOUR APPLICATION WILL NOT BE CONSIDERED: Why do you want to come and work with us at Housekeep?
Education:
- A-Level or equivalent (required)
Work Location: In person
