Role Overview:
As a Junior Call Centre Representative, you will be the first point of contact for customers and prospects, handling inbound and outbound calls with professionalism and enthusiasm. This role offers a fantastic opportunity to develop communication skills and gain experience in a fast-paced marketing environment.
Key Responsibilities:
- Handle inbound and outbound calls to customers and potential clients.
- Provide excellent customer service, answering enquiries and resolving issues efficiently.
- Deliver information about our marketing services and campaigns clearly and confidently.
- Record and update customer information accurately in the company database.
- Support the sales team by generating leads and qualifying prospects during calls.
- Follow company procedures and guidelines to ensure quality service delivery.
- Collaborate with team members and management to improve customer experience.
Requirements:
- Strong verbal communication and active listening skills.
- Friendly, professional, and patient attitude.
- Ability to handle multiple calls and tasks efficiently.
- Basic IT skills and comfort using databases or CRM systems.
- Willingness to learn and adapt to new processes.
- Previous experience in a call centre or customer service role is a plus but not essential.
Benefits:
- Comprehensive training provided.
- Opportunities for career growth within the company.
- Supportive team environment.
- Real hands-on experience in marketing and customer service.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Sheffield S1 4FS (required)
Work Location: In person
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