About the Role:
Are you passionate about providing exceptional customer service and solving problems with a smile? If so, we want YOU to join our vibrant team as a Call Centre Agent!
As a Call Centre Agent, you will play a crucial role in delivering top-notch service to our customers. You will be the voice that helps guide them through questions, concerns, and solutions, making every call count. This is your opportunity to be part of a company that truly values its employees and fosters a culture of growth and excellence.
Key Responsibilities:
- Handle inbound customer inquiries and resolve issues with clarity and professionalism.
- Provide accurate information regarding products, services, and policies.
- Maintain a positive, friendly, and empathetic tone throughout all interactions.
- Keep customer satisfaction at the forefront of every call, ensuring each experience is a great one.
- Document customer feedback and escalate issues as necessary to ensure prompt resolution.
- Contribute to a team-oriented environment, collaborating with colleagues and management to continuously improve processes.
What We're Looking For:
- Excellent verbal communication skills – you’ll be talking to people all day!
- A solution-focused mindset, with the ability to stay calm and composed during challenging situations.
- A genuine passion for helping people and providing outstanding customer service.
- Strong attention to detail and problem-solving skills.
- Previous call centre or customer service experience is a plus, but not required – we provide full training!
- Ability to thrive in a fast-paced environment with a positive attitude.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training to set you up for success.
- Flexible shifts to suit your schedule.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment where your contributions are valued.
Why Join Us?
If you’re looking for a job where every day is an opportunity to make a real impact, this is the role for you. You’ll join a diverse and motivated team that prides itself on delivering results, while also having fun along the way. We believe in nurturing talent and offering opportunities for career progression as you grow with us.
Job Types: Full-time, Part-time
Pay: £14.00-£16.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: In person
