Role Overview:
As a Junior Call Centre Representative, you’ll be the first point of contact between our company and potential customers. You’ll play a vital role in promoting our clients’ products and services, providing excellent customer support, and ensuring a positive brand experience over the phone.
Key Responsibilities:
- Make outbound calls to prospective customers to promote and explain our clients’ offerings
- Handle inbound queries in a professional and timely manner
- Maintain accurate records of customer interactions using CRM tools
- Build rapport and trust with each call, ensuring customer needs are understood
- Meet daily and weekly call targets and KPIs
- Provide feedback on campaigns and customer responses to help improve service
- Support wider marketing and customer service initiatives when needed
What We’re Looking For:
- Clear and confident communication skills
- Friendly, approachable, and professional phone manner
- Willingness to learn and take on feedback
- Ability to stay organised and focused in a fast-paced environment
- Positive attitude and team spirit
- No previous experience required – full training will be provided
What We Offer:
- Comprehensive training and development support
- Opportunities for growth and progression within the company
- A dynamic, collaborative team environment
- Real hands-on experience in marketing, communications, and customer relations
If you enjoy speaking with people, have a passion for communication, and want to begin a rewarding career in marketing, we want to hear from you. Take the first step and join a team that values your development and success.
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- United Kingdom, LS7 3JB (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025