Role Overview
We are seeking an enthusiastic Junior Call Centre Associate to join our team. In this role, you will be responsible for handling inbound and outbound calls, engaging with potential customers, and supporting the marketing team in promoting client brands. This is an excellent opportunity for someone looking to gain hands-on experience in marketing and customer engagement.
Key Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Promote client products and services while maintaining brand standards.
- Record and update customer interactions accurately in the system.
- Assist with lead generation and follow-ups as directed by the marketing team.
- Provide exceptional customer service and resolve queries efficiently.
- Support the team with administrative tasks related to call centre operations.
Requirements
- Strong communication and interpersonal skills.
- Confident, persuasive, and customer-focused attitude.
- Ability to work in a fast-paced, target-driven environment.
- Good organisational skills and attention to detail.
- Basic computer skills and the ability to use CRM systems.
- Previous call centre, sales, or customer service experience is a plus but not required.
What We Offer
- Comprehensive training and support to develop your marketing and customer service skills.
- Career progression opportunities within the company.
- A dynamic and collaborative work environment.
- Practical experience engaging with real customers and clients.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L1 0BP (required)
Work Location: In person
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