Job Overview
As a Junior Call Centre Assistant, you will support our call centre team by handling incoming and outgoing calls, assisting customers and potential clients, and ensuring smooth communication flow. You’ll play a vital role in providing excellent customer service and supporting the marketing sales process.
Key Responsibilities
- Manage and respond to inbound and outbound calls professionally and efficiently.
- Provide clear and helpful information about our marketing services and campaigns.
- Assist customers and clients with enquiries, bookings, and general support.
- Maintain accurate records of all calls and client interactions.
- Work closely with the sales and marketing teams to support campaign activities.
- Help identify customer needs and escalate issues to the appropriate departments.
- Contribute to meeting team targets and maintaining high-quality service standards.
Skills & Qualifications
- Excellent communication skills, both verbal and written.
- Friendly, patient, and customer-oriented attitude.
- Ability to work in a fast-paced, team-based environment.
- Strong organisational skills and attention to detail.
- Basic computer skills; familiarity with CRM systems is a plus.
- Previous call centre or customer service experience is desirable but not essential.
- Willingness to learn and develop within the marketing sector.
Why Work With Us?
- Gain hands-on experience in marketing and customer service.
- Work in a supportive, growth-oriented environment.
- Receive full training and ongoing development opportunities.
- Be part of a company that values creativity and innovation.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- England, LS13 4NT (required)
Work Location: In person
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