Fulfilment Analyst

Summary

Press space or enter keys to toggle section visibility

This is an 18th Month FTC

Working as a Fulfilment Analyst, you will be managing the sales order and the returns processes to ensure that materials get to the right places on time. With a customer first approach, assisting with stakeholder’s queries and maintaining a strong relationship with logistic partners and colleagues.

The Fulfilment Specialist will be self-driven, results orientated with a positive outlook and a clear focus on high quality and accuracy. They will be adaptable in this flexible role which will require adopting various activities depending on the business needs. They will have an interest in personal development and a desire to learn.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Good working knowledge of Microsoft Office applications (Excel, Outlook, SharePoint).
• Experience in accurate data entry and order processing.
• Strong customer service skills with the ability to manage queries and escalations.
• Knowledge or experience of supply chain or logistics processes.
• Exposure to business intelligence or reporting tools such as Tableau or Power BI.

• Create sales orders on ERP system (Oracle/SAP)
• Maintain/ manage the sales order lifecycle, including general housekeeping of orders to ensure quality checks are made and shipping dates align with build plans
• Process and arrange return requests for customer returns and faulty goods
• Deal with queries from our internal customers relating to their orders e.g. estimated time of arrivals (ETAs) and escalation routes. Handle and resolve escalations where required.
• Order entry on the Trader Support Service portal to create and submit declarations which is providing data to the government about the materials shipping to Northern Ireland.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.