Head of Fulfilment & Distribution
On-site Paddock Wood, Kent | £75,000 – £80,000
About the Role
We’re partnering with Zendbox — one of the UK’s fastest-growing fulfilment innovators — to find a Head of Fulfilment & Distribution who can turn operational complexity into seamless delivery.
You’ll lead the entire end-to-end fulfilment journey: from goods in to goods out, B2B to D2C, picking to packing, and everything in between. This isn’t about keeping the lights on — it’s about building a world-class operation that delivers up to 20,000 orders a day without breaking a sweat.
Reporting directly to the COO, you’ll manage and develop a talented leadership team across B2B, Inventory, QC, and Outbound, driving operational excellence while keeping pace with a high-growth, multi-channel business.
What You’ll Be Doing
Own the process – Lead and optimise fulfilment, inventory, QC, and distribution functions across all channels.
Lead & inspire – Build and coach a high-energy, high-performance culture where teams thrive under pressure.
Drive improvement – Introduce smart, scalable processes that boost speed, accuracy, and efficiency without sacrificing quality.
Collaborate to win – Partner with commercial, tech, forecasting, and customer service teams to deliver a joined-up experience from click to customer.
Hit the numbers – Deliver on KPIs that directly impact customer satisfaction, retention, and growth.
Champion safety & compliance – Keep operations safe, compliant, and audit-ready while meeting world-class quality standards.
What We’re Looking For
Proven track record leading large-scale fulfilment or distribution operations.
Experience spanning inbound, outbound, inventory, B2B, and QC.
Strong WMS knowledge and a continuous improvement mindset.
Data-driven problem solver who thrives in a high-growth, fast-moving environment.
Confident, clear communicator who can influence at all levels.
Tenacious, ambitious, and relentlessly focused on getting things done.
Why This Role?
Join a disruptive scale-up making waves in the fulfilment industry.
Shape the future of an omnichannel operation spanning DTC, B2B, retail, marketplaces, and social commerce.
Work directly with the COO, influencing strategy and delivery.
Competitive package, 25 days holiday + bank holidays, paid birthday leave, free food & drinks, and real career growth.
IMPACT Starts Here
If you’re ready to take full ownership, build a best-in-class team, and turn complexity into seamless execution, we want to hear from you.
