Order Fulfilment Coordinator – Burnley HQ
Panaz Group, a global leader in luxury textiles and innovative fabric design, is seeking an Order Fulfilment Coordinator. Based at our Burnley headquarters, you’ll play a pivotal role in ensuring customer orders are processed and delivered seamlessly—from initial placement to final delivery.
This is a fantastic opportunity to collaborate with our supply chain and logistics teams and support operations across the UK and international markets, all while growing your career in a dynamic and supportive environment.
Apply now: careers.panazcareers.com
What We Offer
Careers in Logistics, Order Fulfilment & Customer Service come with a range of benefits:
- Starting Salary: £25,000 per year, with annual reviews every June
- Quarterly Bonus: £500–£2,000 based on team performance
- Flexible Hours: 37.5 hours per week
- 33 Days Holiday: Including bank holidays
- Training & Development: Ongoing learning and career progression
- Team Events: Regular socials and celebrations
- Christmas Closure: Time off from Christmas Eve through New Year's Day
- Company Sick Pay: Up to 4 weeks (after 1 year’s service)
- ️ Gym Discounts: Corporate rates at local gyms
- Sustainability & Volunteering: Get involved with the Ribble Valley Trust and The Bee Centre
- Inclusive HQ: Fully accessible facilities
Key Responsibilities
- Monitor and manage order changes using Date Change Reports, ensuring timely communication across teams.
- Coordinate with suppliers, couriers, and warehouse teams to ensure prompt deliveries
- Oversee consignment stock movements within the warehouse
- Collaborate with the warehouse and Customer Experience teams to resolve undelivered orders
- Track uncollected customer collections and provide timely updates
- Support the Stock and Planning Manager with print scheduling and capacity planning
What We’re Looking For
Essential Skills & Experience
- Proven experience in order fulfilment, sales order processing, or operational administration
- Strong organisational skills and attention to detail
- Excellent written and verbal communication
- Proactive problem-solver who thrives under pressure
- Proficient in ERP/order management systems and Microsoft Excel
- Analytical mindset with the ability to turn data into actionable insights
- Comfortable working cross-functionally and hands on with warehouse, sales, and logistics teams
Personal Qualities
- Customer-focused with a passion for service excellence
- Collaborative and team-oriented
- Adaptable, proactive, and able to manage multiple priorities
- Solutions-driven with a continuous improvement mindset
Fraud Prevention Notice – Safe Job Applications
Panaz will never request sensitive personal information or payment during recruitment. Please apply only via our official careers page: https://careers.panazcareers.com.
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