Dolphin Appliance Care Ltd is a well-established expanding domestic appliance repair company requiring a customer Service Co-Ordinator to join our busy team.
Core Role/Duties
Responsible for handling appliance repair related telephone calls from customers, engineers, contractors and work providers and deal with each call as necessary in a busy and challenging environment which aims to provide first class service to an increasing number of customers.
You must be an excellent communicator, self-motivated and able to work on your own initiative as well as part of a team.
We are looking for honest individuals who will take pride in meeting our customer needs with good keyboard skills and the ability to learn web-based portals and software provided by Manufacturers.
Responsibilities
· Respond to customer inquiries via phone, email and portals in a professional manner.
· Maintain accurate records through data entry and ensure all customer interactions are logged appropriately
· Organise engineer call outs to customers premises
· Pre-screen calls to identify parts required
· Provide feedback to customers post service visit
· Up-dating web portals provided by trade partners
· Closing calls & submitting invoices once the repairs are complete
· A calm and relaxed persona for a busy and pressurized environment
· Ability to multitask
· Investigate/ follow up and resolve enquires with Insurance companies
· Pro-active approach to work in progress calls
· Assist in other departments when necessary
Skills
· Excellent communication skills
· Strong data entry skills with attention to detail.
· Ability to analyse information effectively and make informed decisions.
· Experience in upselling products or services is advantageous.
· Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude.
· A commitment to always providing exceptional customer service.
Benefits
· Full training supplied
· 4 weeks holiday plus bank holidays
· Company pension scheme
· Staff discounts on white goods
· Monthly staff social outing
If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Coordinator.
Responsible for handling appliance repair related telephone calls and live chat from customers, engineers, contractors and work providers and deal with each call as necessary in a busy and challenging environment which aims to provide first class service to an increasing number of customers.
You must be an excellent communicator, self-motivated and able to work on your own initiative as well as part of a team.
We are looking for honest individuals who will take pride in meeting our customer needs with good keyboard skills and the ability to learn web-based portals and software provided by Manufacturers.
- Respond to customer inquiries via phone, live chat, email and portals in a professional manner.
- Maintain accurate records through data entry and ensure all customer interactions are logged appropriately
- Organise engineer call outs to customers premises
- Pre-screen calls to identify parts required
- Provide feedback to customers post service visit
- Up-dating web portals provided by trade partners
- Closing calls & submitting invoices once the repairs are complete
- A calm and relaxed persona for a busy and pressurized environment
- Ability to multitask
- Investigate/ follow up and resolve enquires with Insurance companies
- Pro-active approach to work in progress calls
- Assist in other departments when necessary
- Full training supplied
- 4 weeks holiday plus bank holidays - increases with service
- Company pension scheme
- Staff discounts on white goods
- Monthly staff social outing
Responsibilities
- Respond to customer inquiries via phone, email and portals in a professional manner.
- Maintain accurate records through data entry and ensure all customer interactions are logged appropriately.
- Collaborate with other departments to resolve issues and ensure timely follow-up on customer requests.
- Provide support in training new staff on customer service protocols and best practices.
- Maintain a high standard of phone etiquette while communicating with customers.
Skills
- Excellent communication skills
- Strong data entry skills with attention to detail.
- Ability to analyse information effectively and make informed decisions.
- Experience in upselling products or services is advantageous.
- Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude.
- A commitment to providing exceptional customer service at all times.
If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Coordinator.
Job Type: Full-time
Pay: From £12.21 per hour
Expected hours: 35 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
