Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Role Overview
Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.
Key Responsibilities
- Provide the best possible experience for ticket buyers requiring assistance.
- Deliver outstanding customer care primarily via live chat and e-mail.
- Assist with requests for refunds, exchanges, and claims to minimise chargebacks.
Requirements
- 1–3 years of experience in customer service, preferably in ticketing or live events.
- Excellent communication and problem-solving skills.
- Ability to manage multiple requests efficiently and professionally.
- Experience with live chat and CRM systems is a plus.
