Business Support Administrator

Job Advert

We're looking for a highly organised, proactive, and motivated individual to join our team as a Business Support Administrator. In this role, you'll provide frontline support to our customers, offer personal assistance to the Chief Executive, and contribute to the organisation's governance, policy initiatives, and member engagement efforts.

Key Responsibilities:

1. Customer Support & Communication: Provide prompt assistance via support tickets and helpline, ensuring a smooth, high quality customer experience.

2. Compliance & Accuracy: Manage Apprenticeship certification tasks and maintain up-to-date records, in line with required standards and procedures.

3. Training & Engagement: Deliver webinars and training sessions, supporting users while identifying opportunities to strengthen business relationships.

4. Provide PA support to the Chief Executive including managing their diary, scheduling meetings, preparing agendas and handling meeting logistics. Support preparation for external speaking engagements and events.

5. Provide administrative support for our policy and governance function including coordination of Board meetings, preparation and distribution of papers, and minute-taking. Assist with scheduling and logistics for policy working groups, committees, and consultations.

6. Support the coordination of member communications and events. Assist in the administration and planning of member briefings, forums, and working groups.

7. Attend and proactively contribute to regular business meetings, individual 121 sessions and quarterly all company team meetings. Provide support to internal teams as needed.

8. Engage in ongoing professional development relevant to the role and maintain accurate CPD records.

Qualifications and Skills:

Essential:

• Previous customer support experience, or experience in a PA or executive support role.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently.
• Ability to work collaboratively across teams and to independently manage multiple priorities.
• Commitment to continuous professional growth and alignment with our business values and goals.
• Discretion and professionalism, especially when handling confidential matters.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Desirables:

• Experience with Apprenticeship certification systems and/or Apprenticeship Standards End Point Assessment platforms is an advantage but not essential.
• Previous experience of hosting online training webinars would be useful but not essential.
• Experience working with Boards, committees, or governance structures.
• Familiarity with policy, public affairs, or membership organisations.
• Comfortable using digital tools such as CRM systems, virtual meeting platforms, and shared workspaces (e.g. SharePoint, Teams, Zoom)

What We Offer to Our Team Members:

• 
  Flexibility in Work Arrangements:
  • Some flexibility in how you structure your working hours across the week.
  • A hybrid work environment with the opportunity to work from home, alongside working from our city centre office in Edinburgh.
• Professional Growth and Development:
  • Comprehensive training and onboarding during the induction prior to set you up for success.
  • Access to ongoing learning and development opportunities tailored to your role.
• Supportive and Collaborative Culture:
  • A team-focused environment where your contributions are valued and recognised.
  • Regular team meetings and one-on-one support to ensure you're well supported in your role.
• Meaningful Work:
  • The chance to make a direct impact on delivering high-quality customer support and shaping the success of our business.
• Commitment to Well-Being:
  • A company culture that prioritises work-life balance and supports your well-being both professionally and personally.

Please note that while some remote work is possible, our requirement is that our new team member is able to work from our Edinburgh city centre office, as and when required.

During the initial induction period, more frequent office attendance will be required to ensure thorough and effective training can be undertaken.

If you are proactive, detail-oriented, and passionate about delivering exceptional customer support, this is an exciting opportunity to work closely with the Chief Executive and be at the heart of a high-impact organisation making a real difference to skills development across the UK.

You'll gain exposure to senior leadership, policy-making, and stakeholder engagement - an ideal platform for personal and professional development.

How to Apply:

To apply, please submit your CV and a short cover letter outlining your suitability for the role.

Closing Date: 8th August 2025