Date: 23 Jul 2025
Location: Manchester Airport, GB
Company: MAG
- Assisted Travel Services and Standards Coordinator
- Based at Manchester Airport
- Hybrid working options available
- 12 month fixed term contract
Why MAG?
Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role
As the Assisted Travel Service Standards Coordinator, it will be your job to undertake general support & quality assurance activities to ensure Manchester Airport continues to meet its regulatory and strategic targets and offer disabled customers the very best standard of assistance.
The normal work pattern will be Monday to Friday during regular business hours, however flexibility may be required during operational disruption or to support exceptional ad-hoc events. There is an opportunity for hybrid working which can be discussed during the interview.
Your accountabilities will include:
- Auditing service and engagement standards on arriving and departing flights
- Maintain records of service delivery performance, update and distribute regular internal reporting packs
- Complete monthly, bi-annual and yearly regulatory reports
- Organise & coordinate Accessibility Forum meetings
- Record minutes of meetings & distribute as required
- Coordinate customer complaint responses
- Coordinate & lead Try the Airport Tours
- Stock administration including purchasing / ordering from preferred suppliers
- Carry out regular safety & standards inspections of dedicated facilities e.g. Changing Places, Sunflower Room, reception areas
What will make you successful in the role?
You will be passionate about inclusivity and enabling equitable, accessible travel for customers needing additional support and thrive in a fast-paced environment where every day presents a different challenge. The ideal candidate will have the following attributes:
- Lived experience of disability or experience supporting disabled people
- Well organised and comfortable managing your own workload
- Good at building professional relationships with colleagues and external stakeholders
- Good working knowledge of Excel, PowerPoint and Word
- Analytical mindset with the ability to make informed decisions based on data
- Excellent attention to detail
- Excellent communication skills both written and verbal
- Resilient with the ability to confidently handle change and challenges outside of your control
- Good at problem solving
Ready to elevate the customer experience and build your career with MAG? Apply today and join a team that connects people to the world while helping you achieve your goals!
Be the face of Manchester Airport. Be the difference.
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing [email protected]
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
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