Guest Services Coordinator
Mount Cook Adventure Centre – Not-for-Profit | Outdoor Education | Matlock, Derbyshire
Mount Cook Adventure Centre is a not-for-profit organisation passionate about making the outdoors accessible to all—especially young people and those with limited opportunities. We’re seeking enthusiastic, adaptable individuals ready for a hands-on role in a fast-paced, ever-changing environment.
About the Role:
As a Guest Services Coordinator, you’ll be the welcoming face of Mount Cook, ensuring a high-quality experience for all visitors. You’ll work closely with catering and housekeeping teams, supporting a wide range of tasks from front-of-house duties to meal service and overnight security.
Key Responsibilities:
- Greet and assist guests; handle enquiries in person and by phone
- Manage guest check-ins, shop sales, cash handling and stock takes
- Administrative duties
- Maintain cleanliness in communal areas and dining spaces
- Set up meeting rooms and replenish food service items
- Assisting with meal service
- Support first aid and emergency response
- Perform overnight security checks (£35 per shift)
What We’re Looking For:
- Friendly, confident communicator with a passion for customer care
- High attention to detail and personal presentation
- Calm under pressure and able to multitask
- Willingness to gain Food Hygiene and First Aid certification
- Comfortable using Windows-based software
Why Join Us?
You’ll be part of a dynamic, supportive team that thrives on variety and challenge. No two days are the same—and that’s exactly how we like it.
Mount Cook is an equal opportunities employer and welcome applications from all backgrounds. We’re committed to creating an inclusive, respectful, and fair workplace for everyone.
Mount Cook is committed to safeguarding and promoting the welfare of children and young people. This role is subject to an enhanced DBS check. In line with current immigration legislation, all applicants must have the legal right to live and work in the UK.
Job Types: Temporary, Zero hours contract
Contract length: 4 months
Pay: £13.01 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Application deadline: 31/07/2025
Reference ID: GSC7/25
Expected start date: 01/08/2025
