About us:
Citation is a luxury, fully exclusive wedding, and events venue in the Merchant City area of Glasgow. We pride ourselves on delivering first class experiences for our guests, and our mission is to be the very best at what we do.
Our weddings business has gone from strength to strength, and we are searching for new talent to join our existing team as a wedding sales coordinator.
We care about our team, and we aim to develop, encourage, and provide a good work life balance for all colleagues.
About you:
A highly motivated and passionate individual who has excellent written, and verbal communication skills, combined with a well-practised telephone manner.
You must be customer focused, and results driven.
Have a minimum of 2 years industry experience in Sales & Co-ordination
IT literate, immaculately presented and able to work under your own initiative.
You should be comfortable working with online booking systems.
Someone with a great personality and first-class people skills will thrive in this fast-paced role.
The role:
As a wedding sales coordinator you will be the key point of contact for your clients from the initial enquiry until the wedding day.
You will guide your clients through the sales journey, and then the planning stages of their wedding.
You will split your time between our offices at Royal Exchange Square and Citation.
The roll is offered on a full time, permanent basis, and there is a minimum expectation of 44 hours per week.
Key Responsibilities:
- Handling incoming wedding enquiries.
- Supporting the wedding business in maximising revenue potential.
- Understanding and proactively selling and up-selling food, drink and activity packages and products.
- Working towards the venue’s pre-booked revenue targets.
- Expertly deliver venue tours with enthusiasm to prospective clients.
- Regularly meet with clients to guide them through the planning stages of their weddings.
- Attend weddings and assist the operations team.
- Outbound communication with suppliers and stakeholders.
- Working on wedding fayres in house and externally to build on customer profile.
- Building relationships with existing and new clients.
- Daily booking and online reservation system administration, including processing booking/ wedding event payments.
- Expanding existing database of venue contacts and data collecting through proactive sales activities
Pre-Requisites:
Sales experience with wedding or events industry or other relevant roles.
Working week Tuesday – Saturday with occasional evening & Sundays.
Weekend and evening work when required.
Comfortable with online systems.
Excellent telephone manner.
Passion for wedding industry and building relationships with key external suppliers.
Able to work extended hours when required.
Ability to remain calm and work well under pressure.
Ability to work on multiple projects and deadlines.
Salary:
Competitive salary
Discretionary bonus scheme
Share of staff tips through staff run TRONC scheme.
Job Types: Full-time, Permanent
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Wedding Sales Coordinator