Ignition Fires is an Independent local business, based in Cranleigh and serving the Surrey Hills and surrounding areas. In June 2025 we purchased Pets Pantry pet shop and this now runs together with Ignition inside the same building.
We are looking to recruit 1-2 people on full or part time (possible job share) basis to help us with showroom sales and admin on the Ignition Fires side of the business, and also to offer cover and support on the Pets Pantry side of the business too.
As Ignition Fires we work with homeowners, builders, developers, architects and interior designers to provide stunning feature fireplaces and heaters. We specify and supply stoves, flue systems, chimney liners, electric fires, media walls and anything connected with fires and fireplaces.
Our Cranleigh headquarters has one of the most comprehensive showrooms in the South and includes many working woodburners, gas fires and an increasing amount of Electric and Bioethanol. We also have a showroom within the Holly and Laurel Emporium at Holmwood.
We are recruiting for an interesting and varied role helping with all aspects of Administration, Reception and Customer Service. Dealing with customers on the phone, in person and by email.
Liaising with Suppliers, Colleagues and Installers with regards to the booking of deliveries, collections and installations.
Helping to keep showroom up to date with brochures, pricing, and information.
Preparation of estimates, letters and other general admin and housekeeping duties. Keeping track of purchase orders and uploading delivery notes.
Adhoc tasks and projects in connection with the business.
Scope to be involved with social media, website maintenance, customer engagement and warranty administration.
The ideal candidate will have a friendly and outgoing personality - being confident and approachable both in person and on the phone. Excellent communication skills including accurate and concise recording of all relevant info. Must be great with numbers and happy dealing with pricing and invoicing.
Experience with Word and Excel essential. Experience with Xero an advantage but easy to learn.
The team is small and friendly, we are looking for someone to come along and become an important part of the gang. We're a family owned , independent business, not a big corporate.
Core hours are 8-30 till 5pm on weekdays, 9am-5pm Saturdays. Our working week is Saturday plus four weekdays, so you have a regular day off in the week, if working full time time. Whilst we would prefer to find one full time person, we are also open to the position being filled by a couple of part time working. There is some flexibility on this for the right candidate, and it may be that we need to recruit additional weekend support.
We have given a salary range and this will depend on the capability and experience of applicants. We are keen to find the right person or persons to fit in well with the team. This might be someone with less experience and keen to learn - or someone with greater experience and capability. So as part of the application we would welcome your comments on where you would fit on that scale - both in terms of experience and your salary expectation.
The role is immediately available - but we can also wait for the right person!
The role is primarily based at our Cranleigh headquarters, but may involve some work at our Holmwood showroom.
No previous knowledge of fires (or pets) is required, but an interest in the home improvement sector, and an eye for design would be an advantage.
Job Types: Full-time, Permanent
Pay: £22,000.00-£30,000.00 per year
Benefits:
- On-site parking
Experience:
- administration: 3 years (preferred)
Work Location: In person
Expected start date: 26/08/2025