Sales Support Administrator (London, UK)
Job Title: Sales Support Administrator
Reporting to: John O'Connell, Sales Support Manager
Location: Unit A, 58-62 White Lion Street, Islington, London N1 9PP
Contract: Permanent, Full Time
A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.
Over 55 years on and this philosophy of craftsmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.
Today, the proudly independent eyewear brand has 5 flagship store locations in London, Bath, New York and Toronto and has over 1,500 Stockists in 50 countries around the world, and online at www.cutlerandgross.com
Key Responsibilities:
We are looking for a Sales Support Administrator to join the dynamic Sales Team at Cutler and Gross at our Head Office in London. The individual we are looking for will be customer focused and display an ability to resolve customer issues promptly and efficiently whilst having a proactive approach to their work.
- Supporting our global customer base with all incoming queries through email and telephone queries
- Processing after sale requests; ensuring all requests are recorded correctly for reporting to manufacturing teams.
- Working closely with our Logistics Team TO ensure all customers orders are delivered in a timely manner.
- Building close relationships with our Sales Agent and acting as the main point of contact for support at Cutler and Gross.
- Ordering Point of Sales materials for stockists.
- Monitoring payments for pre-payment clients.
- Developing product knowledge to help drive brand awareness.
- Running weekly Sales and Back Order reports for the Sales Agents and Management Team.
- Creating on new customer accounts carrying out the necessary due diligence.
Requirements:
- 1+ years’ experience in Customer Service, Customer Success or Logistics role.
- Good IT Literacy, knowledge of Microsoft Office particularly Microsoft Excel is desirable and must be comfortable learning to use new software.
- Proficiency in numeracy.
- Additional languages including French or German desirable but not essential
- Experience working in Wholesale or Fashion is desirable but not a requirement.
Staff Benefits:
- Frame and sunglass allowance
- Generous friends and family discount
- Annual eye test at a Cutler and Gross store
- 25 Days holiday (+1 extra day for each additional year you work at the business -up to max of 30 days)
Applicants should apply with a CV and cover letter via Indeed or send a copy of their application to recruitment@cutlerandgross.com
We are not accepting queries or candidate applications via recruitment agencies or consultants.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- London N1 9PP (preferred)
Work Location: Hybrid remote in London N1 9PP