Due to the continued success of our window, door, and glass sales throughout the Highlands & Islands, we are looking for a highly motivated Sales Administrator to join our team in Inverness. This position will focus on our trade sales and requires a dedicated professional passionate about providing top-tier service to our customers.
Key Responsibilities:
- Customer Interaction: Provide excellent customer service to trade clients via phone, email, and in person. Meet and greet customers in our showroom, maintaining a pleasant and confident manner. Resolve customer queries and complaints promptly and professionally.
- Order Management: Manage and process trade customer orders accurately and efficiently using our computerised systems. Actively promote company products and services to trade customers.
- Showroom Duties: Ensure the showroom is well-presented, maintain brochure stock levels, and perform light cleaning duties.
- Administrative Functions: Support the sales team with various administrative tasks, ensuring all records are accurate and up-to-date. This includes following up on sales leads.
- Sales Support: Communicate effectively about the products and services offered by the company, helping customers make informed decisions.
- Team Collaboration: Work as part of a dynamic team, sharing insights and strategies to improve sales performance.
Requirements:
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office Suite, particularly Excel
- Experience with CRM systems and order-processing software
- Knowledge of sales principles and customer service practices
- Ability to work independently and as part of a team
- Attention to detail and accuracy in data entry and order processing
- Understanding of the construction industry and trade products (preferred)
- Valid driving licence (as the role may involve occasional travel)
Additional Information:
- Full-time position, Monday to Friday
- Competitive salary based on experience
- Opportunities for career progression within the company
- Training provided on company products and systems
- Excellent staff discounts available
Join us in Inverness and help drive our sales forward while providing exceptional service to our customers. We look forward to welcoming you to our team!
Job Type: Full-time
Pay: From £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person