Role Overview
As a Junior Customer Service Specialist, you will act as a key point of contact between customers and our marketing team. You’ll play an essential role in managing queries, providing product information, and supporting the delivery of high-quality service at promotional events and campaign activations.
Key Responsibilities
- Engage with customers at live marketing events and promotional campaigns
- Answer customer questions and provide accurate information about products/services
- Handle enquiries, resolve minor complaints, and escalate issues as needed
- Support campaign delivery by collecting customer feedback and insights
- Maintain detailed records of customer interactions and campaign outcomes
- Work closely with the marketing and events teams to ensure smooth customer experiences
- Contribute to a positive and friendly environment at all marketing activations
What We’re Looking For
- Strong interpersonal and communication skills
- Professional, friendly, and approachable demeanour
- Detail-oriented with good organisational skills
- Ability to handle customer concerns with empathy and efficiency
- Proactive attitude with a willingness to learn and grow
- Comfortable working in a fast-paced, team-oriented setting
Preferred (but not essential):
- Experience in retail, hospitality, customer service, or events
- Interest in marketing, communications, or brand engagement
What We Offer
- Full training and support from experienced team leaders
- Career development opportunities in marketing and customer relations
- A vibrant and energetic work culture
- Team outings, networking events, and regular recognition
Apply now to join us as a Junior Customer Service Specialist and be part of campaigns that make a difference!
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025