Role Overview:
As a Junior Customer Service Specialist, you will be the first point of contact for clients, providing prompt, professional support and ensuring their needs are met efficiently. This role offers an excellent opportunity to develop your customer service skills within the marketing sector.
Key Responsibilities:
- Handle inbound and outbound client enquiries via phone, email, and chat in a timely and professional manner
- Assist clients with questions related to marketing campaigns, services, and accounts
- Maintain accurate records of client interactions and feedback in the company’s CRM system
- Collaborate with internal teams to resolve client issues and provide updates
- Support the onboarding process for new clients by providing clear guidance and assistance
- Identify opportunities to improve client satisfaction and escalate issues where necessary
- Contribute to developing client service strategies and best practices
- Attend team meetings and training sessions to stay informed on new products and services
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Friendly and patient approach to customer interactions
- Ability to work well independently and within a team
- Basic knowledge of marketing concepts is an advantage but not essential
What We Offer:
- Training and development programmes tailored to your growth
- Supportive team and positive work environment
- Opportunity to gain experience in the marketing industry
- Clear career progression paths
If you’re enthusiastic about delivering exceptional service and want to build a career in marketing, apply today to join us as a Junior Customer Service Specialist!
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- England, M8 8AN (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025