Role Overview
We are looking for a proactive Junior Call Centre Support Associate to join our marketing team. This role is perfect for someone enthusiastic about customer service and keen to gain hands-on experience in a fast-paced marketing environment.
Key Responsibilities
- Handle inbound and outbound calls to assist clients and potential customers.
- Provide excellent customer service while maintaining brand standards.
- Support the sales and marketing team in executing campaigns.
- Maintain accurate records of calls, customer interactions, and follow-ups.
- Assist in troubleshooting client queries and resolving issues efficiently.
- Contribute to team discussions and provide feedback for process improvements.
Requirements
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Basic knowledge of marketing concepts is an advantage.
- Strong organisational and multitasking abilities.
- Enthusiasm to learn and develop within a marketing and customer service environment.
- Previous call centre or customer service experience is a plus but not required.
What We Offer
- Comprehensive training and mentorship from experienced professionals.
- Career growth opportunities within marketing and customer service roles.
- A supportive and collaborative work culture.
- Hands-on experience with marketing campaigns and client engagement.
If you’re ready to kick-start your career in marketing and customer service, apply now and be part of a team that drives real brand impact!
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L1 0BP (required)
Work Location: In person