About the Role
We are looking for a motivated Junior Call Centre Coordinator to join our marketing team. In this role, you will support the smooth running of our call centre operations by coordinating schedules, managing communication between teams, and assisting with day-to-day activities. This position is perfect for someone looking to build a career in marketing and customer engagement.
Key Responsibilities
- Assist in scheduling and coordinating call centre shifts and workloads
- Monitor daily call centre activities to ensure targets and quality standards are met
- Support call centre agents by providing information and resolving basic operational issues
- Liaise between the marketing team and call centre agents to facilitate communication and campaign execution
- Maintain accurate records of calls, schedules, and team performance metrics
- Help train and onboard new call centre staff
- Compile reports on call centre performance and highlight areas for improvement
- Ensure compliance with company policies and data protection regulations
Skills & Qualifications
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work well under pressure in a fast-paced environment
- Proficient with MS Office and basic CRM software
- Detail-oriented and able to manage multiple priorities
- Previous experience in a call centre or marketing environment is an advantage but not essential
- Positive attitude and willingness to learn
Why Join Us?
- Gain hands-on experience in call centre coordination within a marketing context
- Friendly, supportive team environment
- Opportunities for career growth and professional development
- Exposure to diverse marketing campaigns and client interactions
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 2PW (required)
Work Location: In person