Overview
We are seeking a dynamic and results-driven Hotel Reservations/ Revenue Supervisor to join our team. The ideal candidate will play a pivotal role in maximising revenue and occupancy for our hotel. This position requires a keen understanding of the hospitality industry, strong analytical skills, and the ability to develop pricing strategies that align with market trends. As a Hotel Revenue Manager, you will be responsible for optimising room rates and inventory while ensuring exceptional guest services.
Duties
- Develop and implement effective pricing strategies to maximise revenue across all distribution channels.
- Monitor market trends and competitor pricing to adjust strategies accordingly.
- Analyse data from various sources to forecast demand and identify opportunities for revenue growth.
- Collaborate with sales teams to create promotional packages that attract guests.
- Prepare regular reports on revenue performance, occupancy rates, and market analysis for management review.
- Ensure that all reservations systems are updated with accurate pricing and availability information.
- Provide training and support to staff on revenue management practices and tools.
- Maintain strong relationships with guests, ensuring high levels of satisfaction through excellent service.
- Cover reception shift duties during holidays & sickness periods
Experience
- Proven experience in hotel revenue management or a similar role within the hospitality industry.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent phone etiquette and communication skills, both written and verbal.
- Familiarity with hotel management software and revenue management systems is advantageous.
- A background in guest services or hospitality is preferred, demonstrating a commitment to exceptional customer care.
Join us in this exciting opportunity to shape the future of our hotel's success while delivering outstanding experiences for our guests.
Job Type: Full-time
Pay: £13.00 per hour
Expected hours: 32 – 40 per week
Work Location: In person