Job Summary
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional guest services in a welcoming environment. This role requires excellent communication skills, a strong ability to multitask, and a commitment to maintaining high standards of hospitality. A background in hotel or human resources is advantageous, along with leadership capabilities to supervise junior staff when necessary.
Responsibilities
A Receptionist Supervisors’ daily tasks will involve:
- Assisting the Reception Manager with administrative jobs
- Assisting the Reception Manager with Rotas
- Perform Duty Manager shift when needed.
- Supervising the teams’ development alongside the Reception Manager
- Supervise efficient working of all staff at the front desk and assign special tasks to all individuals and ensure efficiency in working at all times.
- Responsible for the organisation and realisation of efficient and smooth check-in and check-out
- Responsible for an impeccable cleanness, hygiene and tidiness at the front desk area
- Responsible for the polite and friendly interaction with the clients at the front desk
- Dealing with incoming and outgoing post
- Taking room reservations and restaurant bookings
- Dealing with guest queries and complaints
- Sending out all Ledger Correspondence from early shift and late shift
- Completing stationary orders on a weekly basis or when hotel requires
- Helping manage management allowances to make sure the correct procedure is complete on a weekly basis
Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
- Seek feedback and invest time in personal development
- Gain commitment of others by using own knowledge
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues
- Be well-organised
- Always friendly and polite
- Able to deal with difficult clients or customers
- Good with computer systems
- Have polished communication skills
Job Types: Full-time, Part-time, Permanent
Pay: £12.71-£13.00 per hour
Expected hours: 40 per week
Benefits:
- Canteen
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person